It’s very important to understand an essential fact about your connection to the GreyStone electrical grid. Your connection has two parts, the meter and the meter base. The meter is round and typically enclosed in clear plastic or glass. The meter base is typically a rectangular metal box mounted on the outside of your home or place of business. The meter is owned by GreyStone Power, but this is not true of your meter base; this important part of your electric system does NOT belong to GreyStone Power.
The meter base belongs to the member. If it’s damaged by weather or by any kind of accident, repair is the member’s responsibility. GreyStone Power cannot, by regulation, connect power to a damaged meter base.
Members can feel tremendous frustration at this restriction. It’s understandable–after waiting for power to be restored, who wouldn’t be frustrated by having to wait to have your power turned back on?
Still, if your meter base (or the mast pipe, on top or below it, which contains the service wire) is damaged, a professional electrician must repair it to code before GreyStone is allowed to restore your service.