How to Report Outages

How to Report Outages

How to Report Outages


When you’re faced with an outage…

In most all cases, GreyStone has already been notified that your electricity is out. However, if it’s an isolated incident, there are some actions you can take:

  • Check your own fuses and circuit breakers to see if it’s an isolated problem in your home, or one that can be corrected simply by flipping a breaker.
  • Call your neighbors to see if they have lost power as well.
  • To report your outage click here or contact GreyStone Power at 1.866.GREYSTONE (1.866.473.9786) or 770.942.6576.
  • Remember that in an outage, a cordless phone will not work. Be sure you have at least one regular telephone with a cord to use or a cell phone if the power goes out.
  • Also, download our GreyStone Outage Helper app from the App Store or Google Play. Members can report an outage, view a live outage map, and receive restoration notifications.

Large outages = MULTIPLE PHONE CALLS. If you are unable to get through, don’t despair. In most cases, we have been alerted electronically that the homes in your area are out of power, and crews are already being dispatched to handle the problem. This is one benefit of the new smart meters that have been placed in every home and business.

In the largest outages, crews from other cooperatives will be called in to assist GreyStone’s linemen, but it takes time to repair broken poles and lines, no matter how many employees are tackling the problem. GreyStone’s management and employees appreciate your patience in storm situations. No one likes to be without electricity; it has become one of our most treasured commodities, and one we are accustomed to never being without.

IMPORTANT SAFETY INFORMATION:

  • Remember that any line can be live, so never touch a downed power line, or try to use water to extinguish a fire that has been caused by a sparking line.
  • Electrocution is a very real danger when the weather wreaks havoc on electric lines, or when a pole is hit in an accident and lines fall.
  • Warn your children that downed power lines are always to be avoided.
  • If you are in a vehicle and a line falls in your car, do not leave the vehicle, as you will become electricity’s path to the ground and could well be electrocuted. Call 911.
  • Call for help and ask that GreyStone be notified.
  • Alert others coming near the vehicle not to touch the vehicle.
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