Billing/Payment Options

Billing/Payment Options

Billing/Payment Options

If you do not have online access to the member portal, please click here to register and click New User for new online access.

GreyStone offers a variety of billing options to help you manage your account.

  • E-billing: Go paperless! View and pay your bill online. Through e-billing, members may sign up to receive an e-mail notification when their power bill is available online. A link is provided, taking members directly to their bill within GreyStone’s online billing system without having to sign in separately. Log into the member portal to sign up.
  • Levelized Billing: Level out your monthly electric costs over a 12-month period. GreyStone’s Levelized Billing program, available for non-Prepaid accounts, helps you take the guess work out of your power bill and makes it easier for you to balance your budget. Click here to sign up.
  • Prepaid Billing: Prepaid is a plan that offers the opportunity to pay when you want, in the amounts you want. Instead of receiving a traditional paper bill each month, usage is calculated daily. Learn more about PrePaid.
     

Payment Options

We offer several special programs to help make your electric bill payment process easier and more convenient for you. If you have more than one account with GreyStone and use your

bank’s online bill pay service, please set up separate GreyStone payees for each account. Account numbers appear in the gray Service Information box(es) on the bill.

  • Kiosks: Self service payment kiosks are here and operational! You now have another convenient way to pay that doesn’t require a computer or mobile device. Pay using cash (no change provided), check, debit or credit card. Just have your account number(s) handy or scan your bill stub, enter a few fields, and you’re all done.
    • Two kiosks are available next to the front entrance of GreyStone’s main office in Douglasville, located at 4040 Bankhead Highway. 24/7/365
    • A 24/7/365 kiosk is also available next to the entrance of our Dallas district office, located at 120 GreyStone Power Boulevard. There is also one inside the building available during business hours.
    • South Fulton – Charlie’s Corner Market, 3939 Cascade Palmetto Highway, Fairburn, GA 30213. Monday-Friday: 5 a.m. – 10 p.m.; Saturday 6 a.m. – 10 p.m.; Sunday 6 a.m. – 10 p.m.
    • Cobb County – Valero Food Mart, 4321 Brownsville Road, Powder Springs, GA 30127. 24/7/365
    • North Paulding - Bala Food Mart, 8860 Cartersville Highway, Dallas, GA 30132. Monday – Thursday & Sunday: 6 a.m. – 10 p.m.; Friday & Saturday: 6 a.m. – 11 p.m.
    • Two in Villa Rica – Ginni Food Mart, 1217 Rockmart Road, Villa Rica, GA 30117, Monday – Friday 5 a.m. – 11 p.m., Saturday 6 a.m. – 11 p.m., Sunday 7 a.m. – 10 p.m.; and, Community Southern Bank, 725 Bankhead Highway W, Villa Rica, GA 30180, Monday – Thursday 9 a.m. – 4 p.m., Friday 9 a.m. – 5 p.m.
  • FREE Automatic Bank Draft from a Checking Account: Enjoy the freedom from having to write a check every month, and it’s free! As a convenience to our members we offer automatic bank debits for member accounts. When setting up auto draft, be sure to complete both the Draft page and the Payment Profile page for either E-check. Members may also make a one-time payment with an e-check; convenience fees apply.
  • FREE Automatic Credit and Debit Card Drafts: By using GreyStone’s convenient automated payment system, members can sign up for FREE monthly credit/credit card drafts from their accounts. When setting up Auto Draft, be sure to complete both the Draft page and the Payment Profile page for Credit Card. You may also make One-Time Payments with a debit card, Visa/MasterCard/Discover credit cards; convenience fees apply. Click here to pay your bill now. Don't have a credit or debt card? Contact  GEMC Federal Credit Union to become a member, and ask them how to receive a card. They can be reached at either of their offices, Dallas: 770.445.2800, Douglasville: 770.949.3557.
  • Office Payments: GreyStone’s Douglasville and Dallas office cashiers accept cash or paper check payments at the inside counter or drive-up window. Due to security regulations, credit or debit cards are not accepted by cashiers, but are accepted at the kiosks on site.
  • Mail in Payment: To pay by mail, detach your return coupon from your power bill and mail with payment.

GreyStone Power Corporation
P.O. Box 6071
Douglasville, GA 30154-6071

or

GreyStone Power Corporation
P.O. Box 897
Douglasville, GA 30133-0897

  • Pay by Phone: Payments may be made by calling 770.942.6576, throughout the day except between 11:50 p.m. and 12:20 a.m.
  • Credit/Debit Card and E-Check One-Time Payments: Members may make a single-use payment by credit card (Visa, MasterCard, and Discover), debit card or e-check online or by using our automated phone system. These services carry a $3.50 convenience fee for credit cards and $2.50 for e-checks for each account paid. Fees are paid directly to our payment processor SEDC. Should an e-check not be honored by your bank, returned check fees may be charged by your bank, SEDC, and GreyStone Power. Click here to pay your bill now.
  • Online Bill Pay: Enjoy the convenience of using your own financial institution with no convenience fees. Members who have more than one GreyStone account must set up separate GreyStone payee accounts with their online banking site. Please note that this method may take several days to post to your GreyStone account; please check your bill pay site for more details.
  • Download our payment and outage helper smartphone apps here: https://www.greystonepower.com/mobileapps
  • Any other payment sites not listed above, have no guarantee of immediate posting and may not prevent interruption of service due to non-payment.

Charitable Agency Assistance

All Counties

Bartow County

  • DFACS Assistance comes from project share w/salvation army/very limited funding.
    770.387.3710
  • Salvation Army Can call Mon-Fri 9 a.m. to 2 p.m. for appointments
    770.386.6256
  • Tallatoona Call Mon-Fri 8 a.m. to 5 p.m. for assistance.
    770.382.5388

Carroll County

  • Center for Family Resources
    770.428.2601
  • Community Action
    770.832.0322

Cobb County

  • DFACS assistance comes from project Share w/Salvation Army/very limited funding.
    770.528.5000
  • Center for Family Resources
    770.428.2601
  • Sweetwater Community Action Able to assist City of Clarksdale, Mableton, Powder Springs and Austell only.
    770.819.0662
  • Tallatoona Mon-Fri 8 a.m. to 5 p.m.
    770.383.3292

Douglas County

  • DFACS Assistance comes from project Share w/Salvation Army/very limited funding.
    770.489.3000
  • Good Samaritan
    770.949.7335
  • Salvation Army Must call Mon @ 8:30 a.m. for appointment 1st call 1st served basis. No walk-ins
    770.942.7188
  • Tallatoona Mon-Fri 8 a.m. to 5 p.m.
    770.949.6339
  • United Way
    404.614.1000

Fulton County

  • Fulton CAP Community Action Program Heap Assistance
    404.320.0166
  • Energy and heat assistance
    404.657.3426
  • New Calvary Church Must call to schedule an appointment
    404.758.2727

Paulding County

  • DFACS Assistance comes from project Share w/Salvation Army/very limited funding
    770.443.7810
  • Helping Hands
    770.443.1230
  • Tallatoona Accepts calls Mon – Fri
    770.445.4171
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