Please note that this is not a complete list of all fees or charges that may be assessed by GreyStone Power. These fees are exclusive of electrical usage, monthly service fees, or other charges, and are subject to change without notice.
Important Information Regarding After-Hours Reconnections for Non-Prepaid Accounts
Normal reconnection hours for non-Prepaid accounts are Monday through Friday from 8 a.m. to 9 p.m.
When you make a payment Monday through Friday prior to 4 p.m. to have service restored the same day, there is no after-hours overtime charge. Payments made between 4 p.m. and 7:30 p.m. Monday through Thursday or between 4 p.m. Friday and 4 p.m. Sunday may be reconnected same day, but these instances will incur a forty-dollar ($40) after-hours overtime charge that will appear on the next bill.
In addition to the investigation for tampering/theft fees, GreyStone Power may seek restitution for energy diverted and/or property damaged and may pursue legal action where it deems appropriate.
Call for other commercial service fees and rates
(The above fees are exclusive of monthly service charges, energy charges, wholesale power cost adjustments, nor commercial demand, capacity coincident & non-coincident peak, fuel or facility charges, and are subject to change without notice.)
*Reasons for non-payment disconnections:
A security deposit may be required at the initial request to start service. If service has been disconnected for non-payment, an additional deposit may be required. Reconnection fee and any past due balance must be paid prior to reconnection of service.
Third Party Fees for Non-Auto-Draft E-checks and Non-Auto-Draft Credit Card Payments Placed Online at www.GreyStonePower.com or made through Automated Phone System
GreyStone Power does not receive any benefit, profit, or compensation from the charging of these payment processing fees by our third-party payment service provider.
To clarify when/how convenience fees are charged:
When paying a bill that is not an Invoice bill (no invoice number on the bill stub):
If the bill is an Invoice bill (there is an invoice number on the bill stub):
Ways to avoid convenience fee(s):