GreyStone Power ranks third highest for customer satisfaction among cooperatives, according to the J.D. Power 2022 Electric Utility Residential Customer Satisfaction Study, which surveys customers of the nation’s 145 largest electric utility brands.

The Electric Utility Residential Customer Satisfaction Study measures residential customer satisfaction with electric utility companies by examining six factors: power quality and reliability; price; billing and payment; corporate citizenship; communications; and customer care.

GreyStone members enjoy a 99% reliability rating and some of the lowest electricity rates in the state according to the Public Service Commission’s residential rate surveys, found at psc.ga.gov.

“We appreciate our members ranking us so high among cooperatives. Our goal is to be number one in customer satisfaction for our members as we work to fulfill our mission of making life better in the communities we serve,” said GreyStone President/CEO Gary Miller.

GreyStone Power is a member-owned cooperative providing electricity and related services to more than 125,000 members in eight counties, including portions of Paulding, Douglas, Fulton, Cobb, Carroll, Bartow, Fayette and Coweta counties. Learn more at www.greystonepower.com. 

About J.D. Power

J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.

J.D. Power has offices in North America, Europe and Asia Pacific. To learn more about the company’s business offerings, visit JDPower.com/business. The J.D. Power auto shopping tool can be found at JDPower.com.